The Reputation Pit Crew · reputationpitcrew.com · Effective August 8, 2026
These Terms & Conditions (“Terms”) govern your access to and use of the website reputationpitcrew.com and the services provided by The Backroom Network LLC, operating as The Reputation Pit Crew (“we,” “us,” “our”). By accessing our website or purchasing our services, you agree to these Terms. Your continued use of our services following any changes constitutes your acceptance of those changes.
We provide The Reputation Pit Crew, a done-for-you reputation and growth system for independent auto repair shops, built to help one shop per market become the obvious choice. Services may include your private growth infrastructure (website, Google Business Profile, reputation and review systems, AI presence, content, and tracking), the AI 5 Star Reputation System, and related lead-capture, reputation, and automation systems. Specific deliverables are described at the point of sale and in your service materials.
Our services are provided as a recurring monthly membership. Your card is charged the monthly amount shown at checkout (plus any one-time setup or onboarding fee) and then automatically on the same day each month until you cancel. Membership is month to month, with no long-term contract. Some plans include a one-time setup or build fee billed at enrollment, and the first monthly charge or any trial period may begin as disclosed at checkout.
The price shown at checkout, after any applied discount, is the amount you will be billed. We may change standard pricing for new members; any locked or founder rate you enroll at remains in effect for as long as your membership stays active and in good standing.
You may cancel anytime by emailing chris@reputationpitcrew.com from the email on your account. Your cancellation takes effect at the end of your current monthly billing period, and no further charges are made after that. Because you receive immediate and ongoing access, payments already made, including the current month and any setup or build fee, are non-refundable except as otherwise specified in writing (for example, any trial period or written guarantee offered with your plan). Billing disputes must be raised with us in writing within thirty (30) days of the charge.
You agree to provide accurate and complete information, to use our services lawfully, and to cooperate with reasonable requests needed to deliver the services. You may not reproduce, duplicate, copy, resell, or otherwise exploit any part of our services, systems, or materials without our written permission.
Deliverables we build specifically for your business (such as your website, content, reputation assets, and Google Business Profile work) become yours upon full payment. Our underlying systems, software, frameworks, and methods, including the AI 5 Star Reputation System and the Reputation Pit Crew growth system, remain our property. We may reference completed work and results in our portfolio and marketing unless otherwise agreed in writing.
By providing your phone number, you consent to receive transactional and, where you opt in, marketing text messages from us (for example, appointment reminders, customer care, follow-ups, and account notifications). Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for help. Consent to receive messages is not a condition of purchase.
To the fullest extent permitted by law, we are not liable for any indirect, incidental, special, or consequential damages arising from your use of our services. Our total liability for any claim is limited to the total amount you paid to us in the three (3) months preceding the claim.
Our services are provided “as is” and “as available.” Except as expressly stated in your written service agreement (such as any performance guarantee offered with your plan), we do not guarantee specific results, revenue, rankings, or lead volume, and we make no warranties, express or implied, except as required by law.
Either party may end the membership as described in these Terms. We reserve the right to suspend or terminate access immediately for non-payment, misuse, or breach of these Terms.
These Terms are governed by the laws of the United States and the State of Colorado, without regard to conflict-of-law principles.
We may update these Terms from time to time. The version in effect at your most recent billing date applies to that billing cycle. Material changes will be posted on this page with an updated effective date.
Questions about these Terms: chris@reputationpitcrew.com or (720) 902-7430.
This page is a plain-language summary of your agreement with The Reputation Pit Crew and is not legal advice. See our Privacy Policy for how we handle your information.